Privacy Policy

Last updated: February 28, 2025
Medikal, Inc. ("Medikal," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant platform services ("Services").
Our Services allow users to create custom AI assistants trained on user-provided data, with the ability to connect these assistants to communication channels including WhatsApp and other messaging platforms.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Information You Provide to Us
When you register for and use our Services, we may collect:

• Account Information: Name, email address, phone number (including the WhatsApp phone number you use), and billing information.
• Training Data: Any data you provide to train your AI assistant.
• Business Information: Information about your business that you choose to share with us.

Information We Collect Automatically
When you use our Services, we automatically collect:

• Usage Data: Information about how you use our Services, including interaction patterns and preferences.
• Device Information: Information about the device you use to access our Services.
• Communication Data: To provide our AI assistant services, we process and store all communications exchanged between your AI assistant and end users, including both incoming and outgoing messages, as well as all multimedia content (such as images, audio, video, documents, and other files) that is sent or received.

Information from Third Parties
We may receive information about you from third parties, including:

• Data from platform partners (such as Meta for WhatsApp Business API integration).
• Public databases and information made publicly available on social media platforms.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Train and optimize your custom AI assistant based on the data you provide.
• Process and respond to end-user queries through your AI assistant.
• Analyze usage patterns to enhance user experience.
• Communicate with you about our Services, including updates and support.
• Comply with legal obligations and enforce our terms of service.

Message and Multimedia Processing and Storage

As part of our core Services:

• We process all communications sent to and from your AI assistant, including text messages and multimedia content (images, audio, video, documents, and other files), to enable the AI to generate appropriate responses.
• We store both incoming and outgoing messages and multimedia content to improve the functionality of your AI assistant, maintain service quality, and for record-keeping purposes.
• Communication data, including multimedia content, may be used to enhance our AI systems and improve service performance.

End-User Data

When end users interact with your AI assistant:

• We collect and store information about these interactions, including message content and basic user information necessary for service functionality.
• This information is primarily used to enable the AI assistant's responses and improve service quality.
• While we retain this data, we do not sell end-user information to third parties.

WhatsApp Integration

Our Services offer two methods of WhatsApp integration:

• Official WhatsApp Business API: As a Meta partner, we provide integration with the official WhatsApp Business API, subject to Meta's terms and policies.
• QR Code Connection: We also offer a QR code-based connection method, which is not an official Meta service. This method is governed solely by our terms and policies. Please note that:
  • The QR code connection may be unstable as it is not officially supported by Meta
  • This connection method should not be used in any way that violates WhatsApp's policies, including Meta's commerce policies
  • Users are responsible for ensuring their use complies with all applicable Meta and WhatsApp terms of service

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing).
• Business Partners: Companies with whom we partner to offer integrated services (e.g., Meta for WhatsApp Business API).
• Legal Requirements: When required by law, legal process, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction or objection to processing
• Data portability

To exercise these rights, please contact us at adrian.gutierrez@medikal.mx.

Children's Privacy

Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Medikal, Inc.
  651 North Broad Street
  Middletown, Delaware
  adrian.gutierrez@medikal.mx